How I work

I offer counselling sessions online via video call and telephone.

Sessions are 50 minutes in duration and take place at the agreed weekly time.

If a video call is poor quality or fails at the start of our session or during, after 5 minutes if we are still unable to establish a stable connection we will continue the session via telephone . I will call you.

Fees and payment

My fee is £60 per 50 minute session. Payment is made by bank transfer and should be received no later than 24 hours before your session. If payment is not received then the session cannot go ahead.

I reserve the right to review fees from time to time. Any changes will be discussed with you in advance

Cancellations

If you need to cancel a session, I ask for at least 24 hrs notice. Cancellations later than that or a missed session will be charged at the full fee. If I ever need to cancel a session, I will give as much notice as possible and offer an alternative appointment. If payment has already been made It can either be refund or if you prefer, carried forward for the next session.

Confidentiality

Everything you share in sessions is confidential. This means I will not share your information with others without your consent. Exceptions to confidentiality are if there is a serious risk of harm to yourself or someone else, or If I am required to disclose by law or by a court order.

Contact between sessions

Between sessions you may contact me via email or text to arrange, reschedule or cancel appointments. I will always aim to respond in a reasonable timeframe (weekdays only). Therapeutic support is best met during our arranged session. If you need extra support additional sessions can be arranged if availability allows.

Supervision

Supervision is a professional requirement. All practicing counsellors have supervision. This helps support safe and ethical practice. Any discussion of client work is anonymised to protect your privacy.

Emergency

If you are in immediate danger or feel unable to keep yourself safe you should seek urgent help. Please contact 999, or attend A&E

Samaritans on 116 123 (24/7)

SHOUT by texting SHOUT to 85258 (24/7)